Mediation

What is Mediation?

Mediation is an alternative dispute resolution method that allows parties in conflict to produce their own solutions with the help of a neutral third party (mediator). In this process, the mediator facilitates communication between the parties and manages the negotiation process with a solution-oriented approach.

The mediation process is based on the voluntary participation of the parties and is conducted within the framework of the confidentiality principle. This method offers faster, more economical and flexible solutions compared to the court process. It also contributes to preserving relationships between parties and preventing future disputes.

Our Mediation Service Areas

Mediation Process

Process Stages

Mediation is conducted within a systematic process and active participation of parties is ensured at every stage.

Basic Stages:

• Application: Evaluation of dispute suitability for mediation
• Mediator Selection: Appointment of neutral and expert mediator
• Preliminary Meeting: Explanation of process and setting rules
• Negotiation Sessions: Listening to parties' views
• Agreement: Reaching consensus and documentation

Advantages of Mediation

Offers many advantages compared to traditional court process.

Key Advantages:

• Fast resolution (average 1-3 months)
• Low cost
• Confidentiality guarantee
• Parties having control
• Preservation of relationships

Types of Mediation

Labor Law Mediation

An area requiring special expertise in resolving disputes between employees and employers.

Scope:

• Employment Contract Disputes: Contract terms and rights
• Wages and Bonuses: Salary, bonus, premium calculations
• Work Accidents: Compensation and liability issues
• Mobbing Allegations: Psychological violence at workplace
• Termination Disputes: Severance and notice compensations

Consumer Mediation

Quick resolution of complaints within the scope of consumer rights.

Application Areas:

Real Estate Mediation

Rental Disputes

Specialized service in resolving problems between tenants and landlords.

Solution Areas:

• Rent Amount Disputes: Increase rates and timing
• Deposit Problems: Return conditions and calculation
• Eviction Requests: Termination reasons and processes
• Renovation and Repair: Responsibility sharing
• Fee Disputes: Payment obligations

Neighborhood Problems

Insurance Mediation

Damage Compensation Disputes

Resolution of damage compensation disputes between insurance companies and policyholders.

Scope:

• Auto Insurance: Vehicle damages and value assessment
• Home Insurance: Fire, flood, theft damages
• Health Insurance: Treatment costs and coverage disputes
• Business Insurance: Business interruption, machinery damages
• Life Insurance: Payment conditions and beneficiary rights

Policy Disputes

Mediation Success Factors

Effective Communication

The cornerstone of a successful mediation process is effective communication.

Communication Techniques:

• Active Listening: Understanding parties' concerns
• Building Empathy: Recognizing emotional needs
• Open-ended Questions: Gathering in-depth information
• Summarizing: Clarifying understood points
• Reframing: Developing positive perspective

Trust Building